FAQ

Every ADV-PRO apparel and print item is made to order. Most items are produced within 2–5 business days; embroidered and some specialty items take a few days longer. Gear and parts from our suppliers usually arrive within 10–20 business days – this is always stated on the product page.

Our production partners are in the EU (Latvia, Spain), the UK and the USA. Your order is usually made in the facility closest to your address, so it travels a shorter way and you avoid customs where possible.

Yes, if production has not started yet. Write to support@advpro.design as soon as possible with your order number, and we will change or cancel it. Once an item is printed, it can no longer be changed.

One flat rate per order, no matter how many items you buy – for example €5.90 within the EU, with free shipping on orders over €59. See the rates for all countries. The exact cost is always shown at checkout before you pay.

After your order ships: Europe and the UK 3–8 business days, the USA 3–8, Canada, Australia, New Zealand and Japan 5–12, the rest of the world 5–20 business days.

Order by the date shown in the bar at the top of the page – for the EU it is December 6 – for delivery before December 25.

You receive a tracking link by e-mail as soon as your order ships. If your order is made in more than one facility, you get a separate link for each package.

Not within the EU. Outside the EU, your country's customs may charge import duties or taxes, which are paid by the customer, unless stated otherwise at checkout.

Every apparel product page has a size guide with measurements in centimetres and inches. Compare it with a shirt or hoodie you already own. Not sure? Write to us and we will help.

Turn the item inside out, wash cold or at 30 °C, and don't iron directly on the print. Tumble dry low or hang dry – the print and the fabric will last much longer.

Customers in the EU, EEA and UK can withdraw from a purchase within 14 days of receiving it, without giving a reason. Our standard designs count as regular products, even though they are printed on demand. Read the returns & refunds policy.

Send your order number and a photo to support@advpro.design within 14 days. We replace it or refund you free of charge – you usually don't need to send the item back.

Customers in the UK, USA, Canada and Australia pay in their local currency. Everywhere else, prices are in euros. Prices include VAT where applicable.

Yes. You can download the invoice from your order status page. Companies that need an invoice with their details can write to us.